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Support

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Support

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A well connected Network Infrastructure plays a significant role in any organisation today. Even if you think that your organisation's internal IT staffs are capable to meet your ongoing internal needs, a major install or upgrade project can sometimes interfere with the user support or other critical activities. Here Eon Networks can provide skilled assistance for hardware and software installs or upgrades, network migration, etc. Instead of a project stretching over weeks or months and creating user dissatisfaction, our network engineers can complete the project rapidly and minimize interruptions to normal user services. Organisations with the need for occasional emergency network support and periodic network administration can sign up for Eon's Engineer on Demand (EoD) program which provides network support and guarantees availability of assistance when required. We deploy highly trained, experienced, certified technicians to resolve your Network Infrastructure concerns in a timely fashion.

We offer the following services to meet your expectations:

1. Strategic guidance and tactical decision making

2. Resolve your network infrastructure concerns

3. Global Infrastructure and Wide Area Network Topology Design

4. File and Application Server Design, Implementation and Management

5. Proactive Remote Monitoring

6. Remote Administration

7. Reliable Internet Access

8. Remote Access

9. Network and Server Optimization

10. Virus Protection

11. Firewalls, Routers and Switches

12. Disaster Recovery Plans and Systems

13. Application Management and Integration

14. Needs Analysis

15. Cabling Design and Recommendations

16. Database Design and Management

17. Custom Application Development

18. Custom Web Development

19. Electronic Imaging Systems

20. Workflow Automation

21. Project Management

  • Our Support Services

    Basic Support

    Organisations with the need for occasional emergency network support and periodic network administration can sign up for Eon’s Engineer on Demand (EoD) program which provides network support and guarantees availability of assistance when required.

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  • Our Support Services

    Comprehensive Support

    Eon has a pool of skills with a capability to provide comprehensive sopport to keep your infrastructure operating at its optimal. This not only frees you from worrying about your infrastruture but also saves running costs.

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  • Our Support Services

    Security Audit

    If you are concerned about the security of invaluable information and operability of your systems, it may not be good enough to just get the latest gadgets, an appropriate approach would be to have the security of your information systems, communication and procedures audited.

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  • Our Support Services

    Power Management

    Un-interrupted, steady power is vital to keep your infrastructure alive. Eon's power management support service helps meet this objective.

    Eon Networks will assess your power infrastructure to verify that the vital components in your organisation will remain online 24x7, and expensive power from your generators and UPS is not wasted on less essential areas.

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